OddBird Café | Front of House

OddBird Café is seeking a hospitality-driven Front of House Manager to lead guest experience, daily service operations, and team development in a counter-order, table-delivery café.

This role is ideal for someone who thrives on the floor, enjoys building teams, and takes pride in creating a consistent, welcoming environment for both guests and staff. You’ll work closely with ownership to help shape and carry forward OddBird’s culture of warmth, care, and thoughtful service.

Responsibilities

• Lead daily front-of-house operations, including service flow, floor management, and overall guest experience
• Set, teach, and uphold hospitality standards across all FOH positions
• Build, train, and support FOH team members and Shift Leads
• Manage café-wide scheduling, including staffing, labor, and shift coverage
• Ensure a smooth, welcoming guest experience from ordering through table delivery
• Partner with BOH leadership to align communication, timing, and service execution
• Oversee beverage operations through the Lead Barista, ensuring quality, workflow, and training consistency
• Manage POS systems, menu updates, and cash handling procedures
• Maintain FOH systems, organization, and operational consistency
• Engage with guests proactively and handle feedback with professionalism and care
• Identify opportunities to improve service efficiency, team performance, and overall guest experience

Qualifications

• 3–5+ years FOH leadership experience (café, coffee shop, or casual dining)
• Strong floor leadership, coaching, and team development skills
• Experience with scheduling and labor management preferred
• Strong communication, organization, and problem-solving skills
• Knowledge of coffee, espresso, and café beverage standards
• Reliable transportation and consistent attendance
• Ability to work mornings, weekends, holidays, and peak periods
• ServSafe Food Handler (or ability to obtain)

Physical Requirements

• Ability to stand and walk for extended periods (7–9 hours per shift)
• Ability to lift up to 40 lbs. occasionally
• Frequent bending, reaching, and repetitive motions
• Ability to work around major food allergens
• Exposure to varying temperatures and noise levels
• Ability to operate standard café and coffee equipment

What We’re Looking For

We’re looking for someone who leads with hospitality, clarity, and consistency. The ideal candidate is approachable, observant, and steady under pressure. They value people, communicate well, and take pride in building a team and service experience that feels thoughtful, welcoming, and well-run.

This person understands that great hospitality is both intentional and repeatable—and is excited to help shape and grow OddBird’s Front of House culture.

Position Type: Full-Time

Department: Front of House

Reports To: General Manager